Cancellation Policy
Cancellation Policy
At Aven London, we value customer satisfaction and aim to provide a flexible and transparent cancellation policy. Below are the terms and conditions for cancelling an order:
Free Cancellation Window
- You may cancel your order free of charge within 6 hours of placing it.
- To cancel your order within this period, please contact our customer support team as soon as possible.
Cancellation Fee After 6 Hours
- If you wish to cancel your order after the 6-hour free cancellation window, a cancellation fee of £9.95 will apply.
- This fee covers administrative and processing costs incurred by your order.
Orders That Have Been Dispatched
- Once an order has been dispatched, it cannot be cancelled.
- If you no longer want the item(s), you will need to wait to receive the order and follow our Returns Policy to return the items for a full refund.
Returns for Dispatched Orders
- You can return dispatched items in accordance with our Returns Policy, which allows you to request a refund within 14 days of receiving your order.
- For full details on how to process a return, please see our Returns Policy page.
How to Cancel an Order
To cancel an order, please:
- Contact us via info@aven-london.com, providing your order number and the reason for cancellation.
- If applicable, the cancellation fee of £9.95 will be deducted from your payment, and the remaining amount will be refunded to your original payment method.